Effective Date: 06/10/2024
At Nutrition Resource Centre (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase online courses or downloads, sign up for consultations, or engage with us in any other way.
By using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, and phone number when you sign up for newsletters, consultations, create an account, or make a purchase.
- Billing Information: Billing details such as payment information are collected during the purchase of our online courses, downloads, or services. Payments are securely processed through a third-party payment processor.
- Medical Information: For consultations, we may collect limited medical details, which are handled with utmost confidentiality and in accordance with the law.
- Automatically Collected Information: When you visit our site, we may collect information automatically through cookies, tracking pixels, and similar technologies (such as your IP address, browser type, device information, and usage data) to improve your experience and track analytics.
2. Legal Basis for Processing Personal Data
Under GDPR, we process your data under the following lawful bases:
- Consent: For subscribing to newsletters, marketing communications, and using cookies.
- Performance of a Contract: To deliver the services you have requested, such as online courses, downloads, and consultations.
- Legal Obligation: For processing medical details in line with legal and regulatory obligations related to health consultations.
- Legitimate Interests: For improving our services and understanding how our website is used (e.g., through analytics).
3. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies for various purposes, including:
- Analytics: To understand how users interact with our website and improve the user experience.
- Advertising: To show relevant ads and measure the effectiveness of our advertising campaigns.
You can control the use of cookies through your browser settings, though disabling cookies may impact certain features of our site.
4. How We Use Your Information
We use the personal data we collect to:
- Provide and deliver our products and services (e.g., online courses, downloads, and consultations).
- Process transactions and communicate important updates regarding your purchases.
- Manage email communications, including newsletters, promotions, and updates.
- Improve the functionality of our website and enhance user experience.
- Ensure compliance with legal and regulatory obligations, especially when handling medical information during consultations.
5. Sharing of Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers for the following purposes:
- Payment Processing: Your billing information is processed through secure third-party payment processors.
- Analytics & Marketing: We may share data with service providers like Google Analytics to better understand our audience and improve our services.
- Hosting and Storage: Your data is stored with third-party hosting providers that ensure appropriate security measures are in place.
When we transfer data to third parties outside of the UK/EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specific retention periods include:
- Account Information: Retained until you request deletion.
- Medical Information (Consultations): Retained for the duration required by applicable legal obligations.
- Billing Information: Retained as necessary for tax and accounting purposes.
7. Your Data Rights
As a data subject under GDPR, you have the following rights concerning your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request corrections to any inaccuracies in your personal data.
- Right to Erasure: You can request the deletion of your personal information, subject to legal retention obligations.
- Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability: You can request that your personal data be provided to you in a structured, commonly used format and, where feasible, transferred to another service provider.
- Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have infringed on your data protection rights.
To exercise any of these rights, please contact us at [email protected].
8. Security of Your Data
We take appropriate technical and organizational measures to protect your personal data, including:
- Encryption: We encrypt data in transit and at rest to protect your information.
- Access Controls: We limit access to your personal data to those employees, contractors, and third parties who have a business need to know.
- Regular Assessments: We regularly review our security measures to ensure data integrity and confidentiality.
9. International Data Transfers
If we transfer your data outside of the UK/EEA, we ensure that it is protected by appropriate safeguards such as Standard Contractual Clauses (SCCs), ensuring that your data is treated with the same level of protection it would receive within the UK/EU.
10. Children’s Privacy
Our website and services are intended for adults aged 18 and over. We do not knowingly collect or process personal information from individuals under the age of 18. If we discover that we have inadvertently collected personal data from a child, we will delete it as soon as possible.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: www.nutritionresourcecentre.com